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FAQ

General

How are you 'flourless'?

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While flourless would typically refer to products that do not contain any flour or starch whatsoever (even if they are gluten-free like tapioca flour), our products actually do contain gluten-free flour blends. We love the association 'flourless' has with gluten-free products and baking though! 

What is Gluten?

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Gluten is a protein found in certain grains, such as wheat, rye and barley. Gluten helps food maintain its shape by providing elasticity and moisture as well as its texture.

Although gluten is safe for most people, those with conditions like celiac disease or gluten sensitivity avoid it for health reasons. 

Can I order multiple baking kits?

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Yes, you can order as many as you like while supplies last!

Can I place a large group orders?

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Yes! We are happy to provide custom group orders shipped to individual recipients. 

Please email support@simplyflourless.com for more info.

How does the Kit of the Month work?

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Each month we'll feature a different seasonally appropriate baking kit which you'll have the option to either purchase during the month or have automatically delivered to you at the beginning of the month with one of our prepaid plans!

If you have suggestions on items you would like featured, please send us an email and we'll do our best to include in the future!

What do I receive in my baking kit?

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You will receive all the necessary non-perishable, pre-measured ingredients, select specialty tools, and the step by step recipe card. We always let you know if any items are not included, such as eggs and butter. 

Can I request suggestions for new recipes?

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Yes, please send us an email with your recipe requests!

What if something is missing in my baking kit?

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We apologize if this is the case, please send us an email and we will promptly respond and make it right!

For Eggs and Butter: a combination of Federal regulations and the perishable nature of these ingredients limit us from shipping to you at this time.

Do the kits contain nuts or dairy?

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While only some of our products contain nuts and/or dairy, all kits are packaged in facilities that handle both nuts and dairy.

Can I return my kit?

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At this time we are not accepting returns, but if you are not entirely satisfied please let us know so we can make it right!

Photography and Pictures?

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We own all of our our content and love using Veronica for our photography and styling!

Check out her work: https://www.veronicaolson.com/

Shipping

When will I receive my order?

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Kits ship in 2-3 business days and always ship through USPS Priority Mail, meaning you will typically receive your kit within 3 days after it ships!

You'll receive a separate e-mail with tracking information once your kit ships. 

Is shipping included?

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We currently only offer free shipping on orders over $75 so you'll see a flat rate shipping charge of $5.95 for purchasing 1-2 kits or $7.95 for purchasing 3 or more up to the $75 threshold. 

What if I need to cancel my order?

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If we haven't shipped your order yet we'll do everything we can to cancel the order and provide a refund! 

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